You may return most new, unopened items within 10 days of delivery for a partial refund (total order amount less shipping and 20% restocking fee). Customer is responsible for all return shipping fees.
Aeration parts, including air hose, compressors and diffusers, Fountains, Clearance Items, Filter Fabric and Pond Liners are not eligible for returns or refunds.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Important Notice Regarding Algaecide and Herbicide Purchases:
Due to Governmental Regulations, WE DO NOT SHIP ALGAECIDES OR HERBICIDES TO THE FOLLOWING STATES: Alaska - California - Connecticut - Delaware - Hawaii - New Hampshire - New Jersey - New York - Maine - Maryland - Massachusetts - Oregon - Rhode Island - Washington State - Vermont
Earthtec can not be shipped to Nebraska or Montana without a permit on file.
Aquathol K, Reward, Sonar Products and Weedtrine D can not be shipped to Michigan without a permit and applicators license on file.
Should an order be placed containing these products shipping to one of the states listed above we will contact you for an alternative shipping address and or paperwork as described. Customer must supply this information within one week from date of contact. If the order must be canceled we will refund your credit card the purchase amount less the credit card fees Aquatic Biologists, Inc. incurs (6% of total purchase).
Most items are shipped via UPS or USPS unless otherwise noted. For questions regarding shipping amounts call 1-800-442-6648. Alternative options/amounts may be available. See our shipping page for additional details.
Sales Tax is collected for Wisconsin and Illinois orders.